You can find your estimated delivery date in your Shipping Confirmation email – please allow until this date for your order to reach you.
2. Contact us
If your estimated delivery date has passed and you haven't received your order, please get in touch with our Customer Care Team who can help you further. We won't be able to provide you with additional information until this date has passed.
We use all major carriers enabling us to offer two delivery types. You can choose what you would like at the checkout
Standard Delivery 3-5 Working Days
Next Day Delivery (Currently Unavailable)
It can usually take up to 10 working days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be delivered back to us. We'll send you an email as soon as we've completed your return.
How long does a refund take?
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider. If your returns haven't reached us after the returns timeframe, please get in touch with your proof of postage so we can help you further.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact us with the following information:
The order number
The faulty item's name and number
A description of the fault
We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back to us and we will send your correct item back to you.